Here to help

Keep your ideas moving.

Help with your garage, AI previews, Apple/Google sign-in, account recovery and Apple subscriptions.

Contact CarTuning.ai

Tell us what happened.

Support is provided by Andrzej Nowakowski. Describe the issue and the steps that led to it. Include your app version, device model and approximate time; a screenshot without private information can help.

Never send your recovery code, device secret, app-session or provider tokens, Apple/Google password or full card details.

Billing with Apple

Your subscription, in your control.

Manage or cancel the subscription through your Apple account. Deleting the app or your CarTuning.ai account does not cancel billing.

Manage subscriptions Request an Apple refund

Apple reviews refund requests. See Apple's cancellation instructions and refund guidance.

Changing devices

Bring the same account with you.

Use the same Apple or Google sign-in that is linked to your CarTuning.ai account. Ordinary sign-in lets you access the same server account on multiple devices. A matching email address alone does not merge Apple and Google accounts.

Use the same sign-in
On the new device, choose the original provider and its same account. If you started as a guest, link that account from the account screen before losing access.
Keep a private recovery code
You can also create a recovery code from your authenticated account. Store it privately. It can open the entire account and must never be sent to support. Recovering with this code signs out earlier devices; ordinary Apple/Google sign-in does not.
Check purchases
Use Restore purchases while in the same CarTuning.ai account, with the Apple account used to buy. After code recovery, create and save a fresh code for next time.

If neither the linked provider account nor a saved valid recovery code is available, an Apple receipt alone cannot grant access to a different app account. Contact support to explain the situation; never email authentication secrets.

Common questions

Which photos can I use?

Upload your own vehicle or interior photo, or continue a result from your own account. This release does not offer product-image search or import from external websites.

A preview is taking longer than expected.

Keep the app connected and allow the existing request to complete before starting another. If it ends in an error, the server restores the applicable reserved allowance. If the status or balance appears wrong, email the approximate time and the visible error text. Do not repeatedly purchase a plan to resolve a generation error.

My purchase is not showing.

First confirm that you are in the correct CarTuning.ai account. On a new device, sign in with the same linked Apple/Google account or recover using the saved private code, then use Restore purchases. Check which Apple account made the purchase. If the problem continues, contact support with the purchase date and product name; remove unnecessary personal details from any receipt you choose to share.

How do I delete my account and photos?

In Account & plan, select Delete account and data, read the explanation, and confirm. Wait for an active generation to finish before retrying deletion. The app removes account content, linked provider identities and app sessions. For Apple sign-in, its authorization is revoked before deletion; if that fails, retry deletion later. Our server does not hold Google access or refresh tokens; remaining Google connection permissions can be managed in your Google account. Limited transaction, backup and free-trial protection records can remain as explained in the privacy policy. Manage Apple subscriptions separately. If you cannot access the app, email a deletion request so we can discuss proportionate ownership verification.

How do I stop sending photos to AI?

In Account & plan, choose Withdraw AI processing permission. The app will ask again before a future AI request. This does not cancel requests already sent or delete files you exported. See the provider information for data handling.

A free preview or account action has been restricted.

The service uses account, installation and network signals to limit repeated trial use and unauthorized access. Shared networks can affect those checks. Contact support for a human review if a restriction seems incorrect; do not create more accounts to bypass it.

Will a generated modification fit my actual car?

Images are visual concepts. They do not confirm fitment, road legality, safety or product availability. Verify the exact part, dimensions and installation requirements with a qualified supplier before buying or changing a vehicle.

Privacy requests

For access, correction, deletion or another privacy request, email support@cartuning.ai. Explain what you need without including recovery or login secrets. Read our privacy policy for data categories, retention and your rights.